Privacy
Harvey Water recognises and values the protection of your personal information. Harvey Water is governed by and observes the requirements of the National Privacy Principles contained in the Privacy Act 1988 (Cth). Harvey Water has implemented this policy to describe the means of collection, use, storage and access of any personal information received by Harvey Water from you.
Personal information collected
Harvey Water collects only personal information that is necessary for its functions and activities. Giving this information to Harvey Water is optional, however, if it is not provided, Harvey Water may not be able to make contact with you or give access to certain services.
Generally, Harvey Water tries to collect personal information directly from you, however there are certain situations in which it may collect personal information about you from someone else. In either case, Harvey Water will take reasonable steps to ensure that the informant is aware of the purposes for which the information is being collected.
The types of personal information that we may collect are:
1. Property details which may include Certificate of Title
2. Details pertaining to the Share Register including voting members
3. Records relating to business conducted with Harvey Water
4. Personal records including Curriculum Vitaes (CVs)
5. Consultants’ and Contractors’ details including Tender applications and insurance details
6. Business Cards
In certain circumstances Harvey Water may collect sensitive information. It will collect this type of information only with your consent or otherwise in accordance with the law.
Use and Disclosure
Harvey Water will generally use and disclose your personal information for the purpose of maintaining and updating:
1. The South West Irrigation Cooperatives Share Register
2. The Customer Information Service
3. The Ordering Service information (OSI)
Harvey Water has also set up a Voluntary Register to help buyers and sellers of water to get in touch with one another. Registration is entirely voluntary and all buyers and sellers have access to the information in the Register.
If Harvey Water wishes to disclose any personal information collected from you for reasons other than those mentioned above, it will endeavour to obtain your consent before doing so.
Harvey Water may otherwise use or disclose your personal information where required or authorised by law, which may include emergency situations and assisting law enforcing agencies.
Our responsibilities
When submitting information to Harvey Water, you may be asked to register your details in a content application form. Harvey Water may supply you with a user name and password so that you can access its on-line services. You are solely responsible for maintaining the secrecy of your user name and password.
Accessing and updating your personal information
Harvey Water takes reasonable steps to make sure that the personal information it collects, uses and discloses is accurate, complete and up-to-date. The Administration/Customer Service Officer continually reviews the database and makes amendments when Harvey Water:
1. Receives notification of the Transfer of Shares and Corresponding Water Entitlement
2. Receives notification requesting changes relating to your current details including your property, Billing entity or supply points.
3. Contact you to obtain your current details.
All individuals are provided access to their information upon their request. If you wish to access, correct or delete any information Harvey Water holds about you, please contact the office using the “Contact Details” set out below.
Security of personal information
Harvey Water takes reasonable steps to protect all of the personal information it holds from misuse and loss and from unauthorised access, modification or disclosure.
Please keep in mind that no information transmitted over the internet can be guaranteed to be 100 per cent secure. However, where information is stored as hard copy, the information will be maintained by staff either in a locked filing cabinet or in other filing cabinets accessed by authorised personnel.
Personal information collected
Harvey Water collects only personal information that is necessary for its functions and activities. Giving this information to Harvey Water is optional, however, if it is not provided, Harvey Water may not be able to make contact with you or give access to certain services.
Generally, Harvey Water tries to collect personal information directly from you, however there are certain situations in which it may collect personal information about you from someone else. In either case, Harvey Water will take reasonable steps to ensure that the informant is aware of the purposes for which the information is being collected.
The types of personal information that we may collect are:
1. Property details which may include Certificate of Title
2. Details pertaining to the Share Register including voting members
3. Records relating to business conducted with Harvey Water
4. Personal records including Curriculum Vitaes (CVs)
5. Consultants’ and Contractors’ details including Tender applications and insurance details
6. Business Cards
In certain circumstances Harvey Water may collect sensitive information. It will collect this type of information only with your consent or otherwise in accordance with the law.
Use and Disclosure
Harvey Water will generally use and disclose your personal information for the purpose of maintaining and updating:
1. The South West Irrigation Cooperatives Share Register
2. The Customer Information Service
3. The Ordering Service information (OSI)
Harvey Water has also set up a Voluntary Register to help buyers and sellers of water to get in touch with one another. Registration is entirely voluntary and all buyers and sellers have access to the information in the Register.
If Harvey Water wishes to disclose any personal information collected from you for reasons other than those mentioned above, it will endeavour to obtain your consent before doing so.
Harvey Water may otherwise use or disclose your personal information where required or authorised by law, which may include emergency situations and assisting law enforcing agencies.
Our responsibilities
When submitting information to Harvey Water, you may be asked to register your details in a content application form. Harvey Water may supply you with a user name and password so that you can access its on-line services. You are solely responsible for maintaining the secrecy of your user name and password.
Accessing and updating your personal information
Harvey Water takes reasonable steps to make sure that the personal information it collects, uses and discloses is accurate, complete and up-to-date. The Administration/Customer Service Officer continually reviews the database and makes amendments when Harvey Water:
1. Receives notification of the Transfer of Shares and Corresponding Water Entitlement
2. Receives notification requesting changes relating to your current details including your property, Billing entity or supply points.
3. Contact you to obtain your current details.
All individuals are provided access to their information upon their request. If you wish to access, correct or delete any information Harvey Water holds about you, please contact the office using the “Contact Details” set out below.
Security of personal information
Harvey Water takes reasonable steps to protect all of the personal information it holds from misuse and loss and from unauthorised access, modification or disclosure.
Please keep in mind that no information transmitted over the internet can be guaranteed to be 100 per cent secure. However, where information is stored as hard copy, the information will be maintained by staff either in a locked filing cabinet or in other filing cabinets accessed by authorised personnel.
Contact Details
If you have any questions or feedback about privacy, or wish to make a complaint about the way in which Harvey Water has handled your personal information, please contact:
Harvey Water
1 Turnbull Street, Harvey
Postal Address: PO BOX 456, Harvey WA 6220
Telephone: (08) 9729 0100
Email: admin@harveywater.com.au
If you have any questions or feedback about privacy, or wish to make a complaint about the way in which Harvey Water has handled your personal information, please contact:
Harvey Water
1 Turnbull Street, Harvey
Postal Address: PO BOX 456, Harvey WA 6220
Telephone: (08) 9729 0100
Email: admin@harveywater.com.au